Customer Service
Terms and Conditions of Website Use
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INTRODUCTION
The present Terms and Conditions regulate the access and use of the website www.tromilux.com, under the responsibility of TROMILUX - Iluminação Técnica, Lda.
Access and use of this Website assigns to those who use it the condition of user and implies full and unreserved acceptance of these terms and conditions of use in relation to its content and services.
By accessing this site, we assume that you accept entirely these terms and conditions. Do not continue to use the website provided by TROMILUX - Iluminação Técnica, Lda. if you do not accept all the terms and conditions stated in this page.
These terms and conditions of use may be changed, modified or replaced by other terms and conditions without prior notice. As such, the Terms and Conditions are accepted in their current version.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer, as well as to any Agreements: Client, You and Your refer to you, the person accessing this site, to accept the terms and conditions of the Company. The Company, Us and Our, refer to our Company. Entity, Entities or Us, refer to both the Client and us, or just the client or just us.
Any use of the above terminology or other words in the singular, plural, capital/uppercase and/or he/she or they are taken as interchangeable and therefore refer to the same.
If the User uses this TROMILUX website as part of their business activity, the Consumer Protection Laws shall not apply.
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OWNERSHIP OF THE WEBSITE CONTENTS
Access to the website does not grant the user any right over the contents provided by TROMILUX.
All the information contained in this website, including the title, texts, images, photographs, icons, technology, links, computer codes, specific related documentation, for visualization and/or download is TROMILUX's intellectual and industrial property.
All intellectual property rights are reserved. You may view and/or print pages from this website, as well as download documentation or files for your personal use, subject to the restrictions set out in these terms and conditions.
Brand names and other contents of the TROMILUX website are property of TROMILUX or its licensors and are protected by copyright, trademark and other intellectual property rights. They may not therefore be altered, copied, reproduced, sold, rented, used, supplemented or in any other way used without the prior written consent of TROMILUX.
The information, software and documentation are protected by copyright laws as well as international copyright treaties and other laws and conventions related to intellectual property. The User will comply with such laws and, in particular, will not republish, modify, obscure or remove any alphanumeric codes, symbols or copyright notices from the information, software or documentation, or from any copies of any of these, and may not be distributed by the User to third parties at any time, nor may it be rented, sold or otherwise made available. Unless authorized by law, the User shall not modify the software or documentation, disassemble, reconstitute the design process, disassemble the software or separate any of its parts. The User may make a backup copy of the software as necessary to ensure future use in accordance with these Terms of Use.
TROMILUX may discontinue the totality or part of the operation of its Website at any time. TROMILUX therefore accepts no responsibility for the continued availability of this website or its content, either in part or in whole.
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LICENSE
Without prejudice to what is stated in the other clauses of these Terms and Conditions, TROMILUX authorizes any user to use this website in the non-restricted areas and with no need for registration, for personal or informative purposes only, as foreseen in these Terms and Conditions.
The User is authorized to visualize, print and partially import the contents of this website in the following cases:
a) That are compatible with the purpose of the site https:/www.tromilux.com
b) The purpose of which is to obtain information for personal and private use or to access to some service of the site.
The user is obliged to use the services and contents of this site in accordance with the rules in force. With a merely enunciative character, it is prohibited to the user:
Reproduce, copy, distribute, assign or publicly communicate the information contained in this site;
Use the information for commercial purposes;
Send unsolicited messages to a plurality of people regardless of their purpose;
Commercialize, in any way, the information contained in the TROMILUX website;
Manipulating or compiling the databases which store information from this website;
Perform acts of Spamming as a consequence of the use of this website and the information and services it contains;
Use this website for illicit purposes against TROMILUX or third parties;
To impede the normal functioning of this website.
TROMILUX may revoke the license, at its sole discretion, at any time, if any abusive, fraudulent or illegal act is identified.
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CONTENT AND LIMITATION OF RESPONSIBILITY
Access to and use of the website, including the display of web pages, constitute activities carried out by users.
Users are solely and exclusively responsible for the use of the website and its contents. In particular, users are solely responsible for providing incorrect, false or third-party information or data without their consent, as well as for misusing of these.
The contents of the website may contain inaccuracies or errors. TROMILUX is not responsible, nor can it be held responsible by any means or manner, for the inaccuracies, errors and possible damages caused or resulting from the use of the website by users. The user is solely responsible for evaluating the information and contents obtained through the website.
TROMILUX does not assume any responsibility for any possible damage resulting from the impossibility of accessing the services available through the website or caused by virus, damaged files, errors, omissions, service interruptions, content cancellation, issues related with the Internet, service providers or with the telephone and/or telematics connection, unauthorized accesses, data alterations, or related with the inexistence and/or malfunctioning of the user's electronic devices.
The user is responsible for the safekeeping and correct use of his/her personal information, as well as for any damage or harm caused to TROMILUX or third parties resulting from the incorrect use, loss or theft of the personal information.
In cases of registration, the user is responsible for keeping and correctly using his credentials, which allow access to the reserved area of the services. The user will also be responsible for providing specific information, which must be correct and updated. The user may not choose a user name belonging to a third party with the intention of using his identity. Likewise, the user may not use a third party's user name without their express consent.
The user is required to ensure the confidentiality of his/her password and not to share it with third parties. The user is entirely and exclusively responsible for any actions carried out through his user account, directly or through third parties authorized by the user.
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USER REGISTRATION IN THE CUSTOMER AREA
It is informed that for some areas of this website it is expected that the user will have to register, thus there are some pages protected with a password. This registration has no costs, but TROMILUX has the right to not accept the user registration. In order to maintain the security of our commercial alignment, only users with registration are able to access the mentioned pages.
After approved registration, the user can, at any time, ask for its cancellation. In this case, all the user’s data will be deleted, once they are no longer necessary. Likewise, TROMILUX has the right to, at any point and with no obligations to present a justification, to refuse to any user the right to access to a protected with password restricted area, blocking his/her User Data.
To begin the registration process, the User must guarantee the validity and veracity of the supply of the data requested. It will be blocked and/or eliminated users registries that provide incorrect data, violate these terms of use and/or neglect the user’s registry, as well as the laws applicable to accessing or using the website.
After registration validation, the User will have access to his/her customer area and will ensure that the User’s Data will not be accessible to third parties and will be responsible for all transactions and other activities carried out with his/her User Data. In the end of each online sessions, the user will have to log out of the sites protected with password. If and insofar as the User becomes aware that third parties are misusing the User Data, the User shall inform TROMILUX of this without any undue delay in writing or by e-mail, as the case may be. Upon receipt of the notification mentioned in the previous paragraph, TROMILUX will refuse access to the password protected area with this User Data. Access by the User will only be possible again after the User's request or after a new registration.
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PERSONAL DATA PROTECTION
TROMILUX has adopted the adequate technical and organizational measures in order to safeguard the security of the services it provides through the website, ensure the integrity of the electronic traffic data related to the forms of unauthorized use or knowledge, as well as to avoid risks of dissemination, destruction or loss of data and confidential or non-confidential information of its users, contained in the website, or related to the access - unauthorized or in breach of the applicable legal provisions - to such personal data and information.
It’s recommended to consult the Privacy Policy, which is an integral part of these Terms and Conditions, to understand how the website collects and uses the users' personal data and for what purposes.
Unless otherwise stated, TROMILUX and/or its licensors own the intellectual property rights for all material made available, such as specific related documentation, for viewing and downloading.
All intellectual property rights are reserved. You may view and/or print pages from this site, as well as download documentation or files available for your personal use, subject to the restrictions set out in these terms and conditions.
Brand’s names and other Tromilux’s website contents are its property, or its licensors and are protected by copyright, trademark and other intellectual property rights. Therefore, they may not be altered, copied, reproduced, sold, rented, used, supplemented or in any other way used without the prior written consent of TROMILUX.
The information, software and documentation are protected by copyright laws as well as by international copyright treaties and other laws and conventions relating to intellectual property. The user will comply with such laws and in particular will not republish, modify, obscure or remove any alphanumeric codes, symbols or copyright notices from the information, software or documentation, or any copies of any of the same, and will not distribute, rent, sell or otherwise make available to any third party at any time. Unless authorized by law, the user shall not modify the software or documentation or disassemble or reconstruct the design process, or disassemble the software or separate any of its parts. The user may make a backup copy of the software whenever necessary to ensure future use in accordance with these Terms of Use.
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COOKIES
We use cookies. By using the TROMILUX website, you consent to the use of cookies in accordance with our privacy policy. Nowadays, the majority of interactive sites use cookies that allow us to retrieve user details for each visit.
Cookies are used in some areas of our site to enable the functionality of this area and make it easier for visitors to use.
We recommend that you consult our Cookies Policy:
We use cookies to allow our website to function properly, to personalize content and ads, to provide social media functionality and to analyze our traffic. We also share information with our social media, advertising and analytics partners about your use of our website.
We use cookies to improve the performance and browsing experience of the user and/or visitor.
Any web browser allows the user and/or visitor to accept, refuse or delete cookies, through the browser's own settings.
Cookies do not contain personal identification information. By using our website you’re consent the use of this cookies.
What are cookies?
Cookies are text files with relevant information that the bowser processes when a website is visited by a user.
Placing cookies helps the site to recognize the user’s device (tablet, desktop, mobile phone, etc.) each time you access this site. Cookies only retain information related to user preferences and do not reveal personal information.
Types of cookies:
There are several types of cookies with different features and functions. They are:
• Essential cookies - These are important for accessing specific areas of the site allowing correct navigation.
• Functionality cookies - Functionality cookies allow user preferences to be saved when you visit the site. This way, it is not necessary to customize the site every time you visit.
• Analytical cookies - This type of cookies allows us to analyze how users use the site, to know the most popular pages and to monitor the performance of the site, making it possible to understand possible error messages on the site. Personal information will never be revealed.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc.
Google Analytics uses cookies that are kept in your computer and enables an analysis of website usage. The information generated by the cookie about the use of our website, including the IP address ("usage data") is generally transmitted to a Google server in the USA and stored there.
You can refuse the use of cookies by selecting the appropriate configurations on your browser; however, please note that in this case you cannot use all this website functionalities. In addition, you can prevent the collection of cookie-generated data and data relating to website usage (including your IP address) by Google, and the processing of such data by Google, by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout
Social Media
Our website contains references (links) to apply to external social media, as Facebook (“social plug-ins”). The functions assigned to the links, especially the transmission of information and user data, are activated only when the user clicks on the respective link. Once the link is clicked, a direct connection to the social network's servers is established and the user's data may be transferred, from which point the Social Network will be solely responsible for processing the user's data.
If you have the opportunity to "share" content from our website with friends through social media such as Facebook, LinkedIn, Youtube and Twitter, cookies may be sent to you from these Sites. We do not control the setting of these cookies, so we suggest you check the other Sites for more information about their cookies and how to manage them.
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CHANGES TO THE WEBSITE
TROMILUX reserves the right, at any time, without the need of prior notice and with immediate effect, to modify, delete, add, update the information and services contained in this website and also reserves the right to make, at any time, without the need of prior notice, modifications to the site, in its configuration, design, structure, presentation and conditions of access.
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DURATION
The TROMILUX website is available for an indefinite period.
TROMILUX reserves the right to interrupt, suspend or finish the provision of the website service or any of the services that integrate it, at any time.
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LINKS TO OTHER WEBSITES
If it is the case that the website provides links to third-party websites or to content provided by third parties (“Other Websites”), the respective links are included for informational purposes only and for the convenience of the User. TROMILUX does not control Other Links and, therefore, is not responsible for the respective contents or products, neither for any damages that may result of its use by the User, as well as the processing of personal data during internet browsing operations. The access to any Other Website, through a link on the TROMILUX website, will be done at the sole responsibility and risk of the User.
Therefore, The User must pay particular attention when connecting to Other Websites through existing links on the TROMILUX website and carefully read the respective terms and conditions and privacy policies.
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MISCELLANEOUS PROVISIONS
The nullity of any of the provisions contained in these Terms and Conditions shall be deemed suppressed, and the remaining provisions of these Terms and Conditions shall remain in full force and effect.
These Terms and Conditions will be governed by the Portuguese law and will be interpreted in accordance with Portuguese law.
The User can contact the Costumer Service for any question related with these Terms and Conditions or to any question related to this website, through registered letter with acknowledgment of receipt to the address Rotunda do Parque Tecnológico, 164
4410-137 S. Félix da Marinha V.N.Gaia, Portugal or via email to info@tromilux.com.
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WARNING
To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions related to our website and use of this website (including, without limitation, any warranties implied by law regarding satisfactory quality, fitness for purpose and/or use of care and reasonable skill).
Nothing in this warning will limit or exclude our or your responsibility for death or personal injury resulting from negligence, limit or exclude our or your responsibility for fraud or fraudulent claims, limit any our or your responsibility in any way that is not permitted under applicable law or exclude any of our or your responsibilities that cannot be excluded under applicable law. The limitations and exclusions of responsibility set out in this section and elsewhere in this notice are subject to the preceding paragraph and govern all responsibilities under this notice or in connection with the matter in this notice, including responsibilities that arise in contract, civil responsibility (including negligence) and for any breach of statutory duty.
To the extent that the website, information and services on the website are provided free of charge, we will not be liable for any loss or damage of any kind.
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Date of last update: 27th February 2023